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New Q&A: How is AI Shaping the Future of Business Travel?

Posted by Mike Atherton on 23 October, 2018

From the Lazy Susan and early GDSs to smartphone apps and online booking, technology has always shaped the direction taken by travel management companies. We asked action.ai pioneer John Taylor, how he saw the future of business travel unfolding.

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Topics: Comment, Travel Apps, Communication Strategy

How Important is Voice Interaction in Business Travel?

Posted by Mike Atherton on 01 March, 2018

Voice interaction isn’t a new concept:  the first iteration of Apple’s voice assistant Siri was released way back in 2011. However, it’s only in the last couple of years that it’s really begun to capture the collective imagination, and this is particularly true in the case of corporate travel.

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Topics: Communication Strategy, Travel Apps, Comment

How Can the Travel Industry Get More from Personalisation?

Posted by Mike Atherton on 20 February, 2018

Business travellers are no longer satisfied by basic tricks of the trade like addressing them by name in emails, so what can TMCs do better when it comes to personalisation?

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Topics: Communication Strategy, Document Delivery, Merchandising, Travel Apps

The Future of Mobile in Business Travel Management – Part 2

Posted by Mike Atherton on 06 February, 2018

A recent survey showed a clear majority of business travellers believe the success of a travel programme hinges on it having an effective mobile platform. To help TMCs and corporate travel managers capitalise on this opportunity, we've written a two-part guide to the future of mobile in business travel management.

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Topics: Communication Strategy, Document Delivery, Merchandising, Travel Risk Management, Travel Apps

The Future of Mobile in Business Travel Management – Part 1

Posted by Mike Atherton on 01 February, 2018

According to research from Google, more than half of business travellers use their smartphones to book elements of their trip – and that figure is growing. To help you capitalise on this trend we’ve written a two-part guide to the future of mobile business travel management.

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Topics: Travel Risk Assessment, Document Delivery, Communication Strategy, Traveller Tracking, Travel Apps, Travel Risk Management, Merchandising