Something interesting has happened to the way TMCs and business travel agencies work in the last decade. No, for once, this isn’t about any great technological shift or disruptor of the market – although there has been plenty of that. Instead, it’s about who travel businesses hire and how they work.
Business travellers are no longer satisfied by basic tricks of the trade like addressing them by name in emails, so what can TMCs do better when it comes to personalisation?
A recent survey showed a clear majority of business travellers believe the success of a travel programme hinges on it having an effective mobile platform. To help TMCs and corporate travel managers capitalise on this opportunity, we've written a two-part guide to the future of mobile in business travel management.
According to research from Google, more than half of business travellers use their smartphones to book elements of their trip – and that figure is growing. To help you capitalise on this trend we’ve written a two-part guide to the future of mobile business travel management.
Automation and it's consequences are everywhere you look: in the political sphere as calls for a universal basic income grow, in Hollywood with all its fear of AI, in manufacturing as more and more low-skill jobs are performed by machines, and even on our roads as the first driverless cars are tested.
Automation and humanity’s relationship with it is truly the topic of our times, but, as we move towards what some have termed the “fourth industrial revolution”, how important is automation to business travel management?