How to create a relevant dialogue with passengers
Keep passengers informed
Passenger surveys conducted by airlines and airport operators consistently show that one of the biggest causes of frustration for air travellers is a lack of information.
StreamThru enables airlines and airports to engage in a meaningful dialogue with passengers on their day of travel ... providing cost-neutral customer service enhancements and opening up new revenue generating opportunities.
By creating a timely, relevant dialogue
The key to meaningful communication is understanding and responding to the passengers current situation. This requires knowledge of 3 primary pieces of information:
- The amount of time available before boarding
- The passengers current location
- The passengers context (e.g. are they on-time, late, or early)
And communicating in the right way
Being able to communicate the right information, at the right time is critical for developing a meaningful conversation with the passenger. Equally important is the channel used to deliver your message. With StreamThru you can communicate by:
- The ubiquitous mobile phone
- In airport smart information kiosks
- Other devices (e.g. digital media displays)
To improve customer service and increase revenues
With StreamThru, we worry about the technology and the delivery, leaving you to think about what you want to communicate and when. And your passengers, feel that you are providing them with valuable advice and information to take some of the stress out of their journey.
Contact us to find out more.
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