Why AI Will Transform Travel Servicing Before It Transforms Travel Booking
Posted by Jeremy Dixon on 03 June, 2026
For more than two decades, the corporate travel industry has invested heavily in self-service technology. Online booking tools, mobile apps, chatbots, and traveller portals have all promised to...
Read MoreHow TMCs Can Improve Their Data
Posted by Mike Atherton on 06 December, 2023
Data serves as the lifeblood of corporate travel management. Yet, it often proves to be a thorny issue for Travel Management Companies (TMCs).
Read MoreIs Personalization Good for the Traveler or the Airlines?
Posted by Mike Atherton on 22 November, 2023
Personalization has emerged as a potent tool in the dynamic landscape of the airline industry. But who benefits more - the traveler or the airlines?
Read MoreMeetings Back at Pre Covid-Levels: Is This the End of Pandemic Recovery Mode?
Posted by Mike Atherton on 08 November, 2023
The global pandemic cast a long, disruptive shadow across the meetings and events industry. Yet, three years on, signs of resurgence are evident.
Read MoreThe State of Traveler Tracking
Posted by Mike Atherton on 26 October, 2023
‘Traveler tracking’, while often overlooked, has become crucial in business travel. It's vital for protecting employees, managing resources, and improving operations, but it's not without its hurdles...
Read MoreHow Can Corporate Travel Better Adapt For People With Disabilities?
Posted by Mike Atherton on 12 October, 2023
People with disabilities and mobility challenges, both seen and unseen, comprise a considerable part of the global population, many of whom travel for business.
Read MoreAir Canada NDC Surcharges: Lessons in Change Management
Posted by Mike Atherton on 19 September, 2023
Air Canada recently implemented a US$20-30 surcharge on bookings made through legacy EDIFACT distribution, starting in June 2023. This move was part of the airline's strategy to incentivize the...
Read MorePros and cons of NDC for Travel Management Companies
Posted by Mike Atherton on 05 September, 2023
As interest grows in New Distribution Capability (NDC), forward-thinking travel management companies must carefully weigh the pros and cons before adopting this emerging technology.
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